Showstoppers

This article covers solutions to "showstopping issues" such as:

• I can't launch Stencyl.
• I can't sign in to the site or forums.
• I forgot my password or username.
• My game no longer opens.
• Stencyl keeps telling me that it "can't connect"

For general troubleshooting and less critical issues, check the Appendix A: Troubleshooting in the left bar.

I can't launch Stencyl.

Stencyl 2.0 should launch without fail. If it isn't launching, please contact us on the forums.

Stencyl 1.4.1 and before may not launch for the following reasons.

• Java is not installed.
• On Windows 7 or Vista, you did not run Stencyl as an administrator.
• You installed Stencyl to an u nwritable locations.

I can't sign in to the site or forums.

• Are cookies enabled?
• Is JavaScript enabled?
• Use a modern browser such as Chrome or Firefox
• Ensure that Caps Lock is not on. (It happens!)

If all else fails, reset your password using this form and try again.
http://www.stencyl.com/login/forgot

If that fails, contact us.

I forgot my password or username.

You can reset your password using this form.
http://www.stencyl.com/login/forgot

If that fails, contact us.

My game no longer opens. Help!

http://www.stencyl.com/help/view/recover-broken-games/

My games all disappeared.

Stencyl used to let you store your games and data in the same directory as you installed it in. However, this turned out to be bad practice and even outlawed on certain operating systems. Because of this, starting with Stencyl 2.0, we now default it to your home folder.

To view the folder containing your games, click on "View Games Folder" at the bottom of the screen right after you launch Stencyl. If you know where your games were before, it's as simple as copying them to this folder.

If you wish to change this directory, to to Preferences > Workspace and change the Workspace directory to a different one.

Stencyl keeps telling me that it "can't connect"

Use the exact same details as you'd use to sign in to Stencyl.com.

• Check your firewall to see if StencylWorks or Java are blocked.
• Try using HotspotShield.
• Is Caps Lock on? (it happens...)
• Are you entering in your e-mail address? Use your username instead.

Let us know on the forums if you still can't sign in.

Don't see your issue here?

Check out this topic on the forums.

http://community.stencyl.com/index.php/topic,1191.0.html

Commenting Guidelines