by Jon (Updated on 2015-10-13)

This article covers solutions to showstopping issues such as:

I can't launch Stencyl.

Stencyl may not launch for the following reasons:

Let us know on the forums if you still can't launch the app after trying the solutions above.

I can't sign in to the site or forums.

If nothing above works for you, contact us.

I forgot my password or username.

Reset your Password

If you do not receive an e-mail and you checked your spam box, contact us.

My game no longer opens. Help!

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My games all disappeared.

Stencyl stores games in what we dub as the workspace - this is a folder, usually under your "home" or "user data" portion of your computer.

If your games disappeared, chances are that the workspace changed or got reset to the default. To be clear, no data has been lost, and it's a matter of resetting your workspace back to where it previously was.

It's best to ask for help on the forums when this happens if you aren't sure about what to do.

Stencyl keeps telling me that it "can't connect"

Use the exact same login details as you'd use to sign in to

Let us know on the forums if you still can't sign in.

Don't see your issue here?

Check out this topic on the forums